loading

Our experts shed light
on our 2016 indicators

Become and remain No.1 in Net Promoter Score for 3 out of 4 customers by 2018

Percentage of customers who rank Orange as their No. 1 recommendation
55%
Our next podcast is coming soon: watch this space
00:00
00:00

Improve Orange’s Brand Power Index in our different markets by 2018

Number of countries where BPI is improving (vs 2014)

Broadband et convergent
6/9
Mobile
11/23
Our next podcast is coming soon: watch this space
00:00
00:00

Triple average data throughput of our customers on both fixed and mobile networks by 2018 compared with 2014

Fixed networks
x 2.5
Mobile networks
x 1.9
Our next podcast is coming soon: watch this space
00:00
00:00

Conduct 50% of customer interactions via digital channels in Europe by 2018

40%
Our next podcast is coming soon: watch this space
00:00
00:00

Reach 90% of employees recommending Orange as an employer in 2018

Percentage of employees who recommend Orange as a good place to work in France and internationally

France
88,9%
International
85,2%
Jérôme Barré, Senior Executive Vice-President, Human Resources
00:00
00:00

Increase the share of IT & integration services in the Orange Business Services revenue mix by 10 percentage points by 2020

32,2%
Our next podcast is coming soon: watch this space
00:00
00:00

Successfully diversify into new services that will contribute more than €1 billion in revenues in 2018

in revenues
323 M€
Our next podcast is coming soon: watch this space
00:00
00:00

Generate higher revenues in 2018 than in 2014

(+ 0.6% on a comparable basis)
40.9 Mds€
Ramon Fernandez, Chief Executive Officer Delegate, Finance and Strategy
00:00
00:00

Achieve higher adjusted EBITDA in 2018 than in 2014

(+1,3% on a comparable basis)
12.7 Mds€
Ramon Fernandez, Chief Executive Officer Delegate, Finance and Strategy
00:00
00:00

Offer 50% of training modules including a digital mode in 2018

2018 (Data prior to 2015: not disclosed)
50%
Jérôme Barré, Senior Executive Vice-President, Human Resources
00:00
00:00

Reduce CO2 emissions by 50% per customer usage by 2020 compared with 2006

Reduction in CO2 emissions per customer usage
-48,23%
Brigitte Dumont, Chief Group CSR Officer
00:00
00:00

Increase the number of entrepreneurs supported by our initiatives in favour of local economic and social development by 15% per year

239
Brigitte Dumont, Chief Group CSR Officer
00:00
00:00

Reach 35% of women in our management networks in 2020

women
27,3%
Jérôme Barré, Senior Executive Vice-President, Human Resources
00:00
00:00

Collect 30% of customers' used mobile phones by 2020 in Europe

of used mobile phones collected
15,3%
Brigitte Dumont, Chief Group CSR Officer
00:00
00:00

Set supplier audit rates within Joint Audit Cooperation (JAC) by 2020 :

tier 1: 10%; tier 2: 35%; tier 3: 50%; tier 4: 5%

Tier 1
16%
Tier 2
55%
Tier 3
29%
Brigitte Dumont, Chief Group CSR Officer
00:00
00:00