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Our experts shed light
on our 2016 indicators

  • Become and remain No.1 in Net Promoter Score for 3 out of 4 customers by 2018

    Percentage of customers who rank Orange as their No. 1 recommendation
    55%
    Our next podcast is coming soon: watch this space
    00:00
    00:00
  • Improve Orange’s Brand Power Index in our different markets by 2018

    Number of countries where BPI is improving (vs 2014)

    Broadband et convergent
    6/9
    Mobile
    11/23
    Our next podcast is coming soon: watch this space
    00:00
    00:00
  • Triple average data throughput of our customers on both fixed and mobile networks by 2018 compared with 2014

    Fixed networks
    x 2.5
    Mobile networks
    x 1.9
    Our next podcast is coming soon: watch this space
    00:00
    00:00
  • Conduct 50% of customer interactions via digital channels in Europe by 2018

    40%
    Our next podcast is coming soon: watch this space
    00:00
    00:00
  • Reach 90% of employees recommending Orange as an employer in 2018

    Percentage of employees who recommend Orange as a good place to work in France and internationally

    France
    88,9%
    International
    85,2%
    Jérôme Barré, Senior Executive Vice-President, Human Resources
    00:00
    00:00
  • Increase the share of IT & integration services in the Orange Business Services revenue mix by 10 percentage points by 2020

    32,2%
    Our next podcast is coming soon: watch this space
    00:00
    00:00
  • Successfully diversify into new services that will contribute more than €1 billion in revenues in 2018

    in revenues
    323 M€
    Our next podcast is coming soon: watch this space
    00:00
    00:00
  • Generate higher revenues in 2018 than in 2014

    (+ 0.6% on a comparable basis)
    40.9 Mds€
    Ramon Fernandez, Chief Executive Officer Delegate, Finance and Strategy
    00:00
    00:00
  • Achieve higher adjusted EBITDA in 2018 than in 2014

    (+1,3% on a comparable basis)
    12.7 Mds€
    Ramon Fernandez, Chief Executive Officer Delegate, Finance and Strategy
    00:00
    00:00
  • Offer 50% of training modules including a digital mode in 2018

    2018 (Data prior to 2015: not disclosed)
    50%
    Jérôme Barré, Senior Executive Vice-President, Human Resources
    00:00
    00:00
  • Reduce CO2 emissions by 50% per customer usage by 2020 compared with 2006

    Reduction in CO2 emissions per customer usage
    -48,23%
    Brigitte Dumont, Chief Group CSR Officer
    00:00
    00:00
  • Increase the number of entrepreneurs supported by our initiatives in favour of local economic and social development by 15% per year

    239
    Brigitte Dumont, Chief Group CSR Officer
    00:00
    00:00
  • Reach 35% of women in our management networks in 2020

    women
    27,3%
    Jérôme Barré, Senior Executive Vice-President, Human Resources
    00:00
    00:00
  • Collect 30% of customers' used mobile phones by 2020 in Europe

    of used mobile phones collected
    15,3%
    Brigitte Dumont, Chief Group CSR Officer
    00:00
    00:00
  • Set supplier audit rates within Joint Audit Cooperation (JAC) by 2020 :

    tier 1: 10%; tier 2: 35%; tier 3: 50%; tier 4: 5%

    Tier 1
    16%
    Tier 2
    55%
    Tier 3
    29%
    Brigitte Dumont, Chief Group CSR Officer
    00:00
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